Live Casino

Head of Studio Management

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Role Description: The Head of Studio Management in Serbia will play a crucial role in defining and executing our operational strategy. This position involves overseeing the setup and management of operations, building and nurturing the team, and ensuring alignment with our global standards and local Serbian requirements.

Key Responsibilities:

Align with top management to define and execute operational strategies specific to Serbia.
Oversee the operational setup, ensuring projects are managed within agreed timelines.
Team Development and HR Collaboration:
Build and lead the local team, collaborating with HR on recruitment and retention strategies tailored to Serbia.
Adapt HR processes to suit the Serbian cultural and legal environment.
Develop a company culture that encourages outstanding performance and high morale.
Establish the Serbian studio as a premier workplace within the region.
Formulate and enforce operational policies and procedures in line with Serbian requirements.
Direct daily operations post-setup, ensuring smooth and efficient functioning.
Facilitate synergy between the Serbian studio and other Live Casino locations.
Resource Allocation and Management:
Oversee the allocation and utilization of resources to maximize efficiency.
Optimize staffing levels, skills, and equipment to meet operational demands.
Identify opportunities for process improvement and implement streamlined workflows.
Conduct regular process reviews to ensure optimal efficiency and effectiveness.
Ensure compliance with Serbian legal standards and company policies.
Regularly report operational performance to Senior Management. Use data-driven insights to make informed decisions and drive continuous improvement.
Propose employee benefits and compensation packages appropriate for the Serbian market.
Identify business risks and opportunities, highlighting areas for improvement. Identify potential operational risks and develop risk mitigation, crisis management plans and business continuity strategies.
Manage legal documentation and ensure adherence to Serbian laws and regulations.
Oversee facilities and logistics to support operational requirements. Ensure a safe and efficient working environment.
Manage relationships with key vendors and suppliers. Optimize supply chain processes for efficiency and cost-effectiveness.
Develop and manage operational budgets, ensuring cost-effective practices.
Monitor expenses and implement cost-saving measures when necessary.
Perform additional tasks as required, utilizing expertise in operational management.

Required Qualifications and Skills:

Bachelor’s degree in Business Administration, Operations Management, or a related field; Master’s degree is preferred.
Minimum 10 years of people management experience, including proven leadership of 500+ employees. Experience managing business verticals and multicultural/international teams is considered a strong advantage.
Extensive experience in operations management, with significant leadership responsibility and a proven track record in establishing, scaling, and managing operational functions. Prior experience in the iGaming industry is highly preferred; experience in similarly fast-paced or regulated industries will also be considered.
Strong knowledge of Serbian regulatory and legal frameworks, with the ability to ensure operational compliance.
Proficiency in operational management systems, reporting frameworks, and data analysis tools.
Strong verbal and written communication skills in both English and Serbian, with excellent stakeholder management and negotiation capabilities.
Professional certifications in project management or leadership methodologies (e.g., PMP, Six Sigma) are considered an advantage.
Exceptional leadership, strategic thinking, and problem-solving skills, with a strong focus on operational excellence and continuous improvement.
High level of adaptability and resilience, with the ability to thrive in fast-paced, high-pressure environments.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

We’re more than a company - we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.

We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.

We don’t just build products, we build opportunities, invest in our people, and foster growth at every level.

Ready to Elevate Your Career? Join ARRISE Today!

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Benefits

Private Health Insurance

Free Gym/Sports Card

Learning Hub

About ARRISE

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.