WHAT YOU'LL BE DOING

• Assist in the active moderation of English-language channels on Discord and other community hubs to maintain a safe, positive environment in line with brand guidelines.
• Serve as a helpful first point of contact for English-speaking streamers, answering basic inquiries and providing initial troubleshooting for campaign tools.
• Support the Community Manager in maintaining server structure, including the basic management of roles, permissions, and channel organization.
• Facilitate the onboarding process for new creators, ensuring a seamless transition into the community through guided setup and rule orientation.
• Actively participate in community chats and events to drive a positive atmosphere and encourage member interaction.
• Assist in the distribution of community announcements, campaign briefs, and marketing assets to the English-speaking creator base.
• Help collect daily engagement data and community feedback to support the Community Manager in identifying trends or potential issues.
• Proactively develop a deep understanding of the brand's community standards, streaming culture, and technical platform integrations.

WHAT WE NEED FROM YOU

• Strong written and verbal communication skills in English
• Confident handling of community interactions and inquiries
• Experience moderating online communities (e.g., Discord, forums, social platforms)
• Basic knowledge of Discord (roles, channels, permissions)
• Ability to enforce guidelines while maintaining a positive tone
• Familiarity with streaming platforms and culture
• Ability to handle user support and basic troubleshooting
• Good organization and multitasking skills
• Team player with a proactive attitude
• Ability to gather feedback and track engagement
• Passion or knowledge of the iGaming industry is a plus

WHAT WE OFFER IN RETURN

• A detailed company training on highest standards
• A chance to work in friendly and supportive culture
• Tremendous growth opportunities in a large fast-moving international company
• Private health insurance
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.