About the role

The Monitoring Specialist is responsible for continuously overseeing operational activities, systems, and processes to ensure compliance with internal procedures, service standards, and security requirements. The role focuses on identifying irregularities, monitoring live activity, escalating potential issues, and supporting operational integrity through accurate reporting and documentation.

What you will do

• Real-time Monitoring
• Monitor live operational activity, promotions, and player interactions in real time.
• Detect suspicious, irregular, or non-compliant behavior.
• Ensure adherence to company policies, procedures, and regulatory requirement.
• Track operational performance and flag incidents.
• Escalate incidents promptly
• Provide detailed incident reports and evidence when required
• Work closely with Operations, Team managers, Game presenters
• Quality Assurance Support
• Documentation and feedback for process improvement
• Contribute to improving monitoring process and controls
• Maintain accurate monitoring logs and incident reports
• Prepare daily/weekly monitoring summaries
• Ensure all activities are documented in accordance with company procedures

What you bring

• Strong ability to identify patterns, irregularities, and operational risks
• High level of accuracy when reviewing activity and reports
• Ability to assess situations quickly and escalate appropriately
• Clear written and verbal communication in English
• Ability to handle sensitive information responsibly

What sets you apart

• Technical Requirements
• Experience working with monitoring tools, dashboards, or operational systems
• Basic data analysis and reporting skills
• Knowledge with ticketing Jira system or security management systems
• Work Conditions
• Ability to work in shifts, including evening, night, weekends or holidays
• Conduct promotional activities in live studio
• Fast-paced operational environment
• Continuous monitoring of live systems and activities
• Excellent attention to detail.
• Strong communication and organizational skills.
• Fluency in English with proficient written and verbal communication.
• Team player with a positive attitude.
• Good knowledge of MS Office.
• Initiative and proactivity in work.

What we offer

• Private medical cover
  • Private medical insurance to help you look after your health and wellbeing.
• Learning Hub
  • Access to our online learning platform, with courses and resources to help you build your skills and grow your career.
• Free meals
  • Meal benefits to keep you fuelled through the working day.
• Gym & fitness membership
  • Gym benefit after 6 months.
• In-house massage
  • Free massage from our qualified in-house masseuses to keep you energised.
• A chance to work in friendly and supportive culture
  • With tremendous growth opportunities in a large fast-moving international company.

About us

ARRISE Live is a global provider of live casino operations, delivering high-quality, immersive gaming experiences to millions of players worldwide.

Through a growing network of state-of-the-art studios across multiple international locations, the business supports partners such as Pragmatic Play with end-to-end operational expertise.

From professional presenters and studio teams to production functions including hair, makeup, and day-to-day studio management, ARRISE Live produces engaging live casino content.

It delivers classic table games such as blackjack, baccarat, and roulette, alongside a range of high-quality, interactive game shows.