Customer Support

RNG Support Downtime Coordinator

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About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed — while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

RNG Support Downtime Coordinator is primarily responsible for coordination of downtimes within all involved parties through aiding in downtime-related communication and utilising and creating tools to automate parts of downtime coordination flows. Downtime Coordinator reports to Head of RNG Support or RNG Support Operations Manager. 

Primary Responsibilities 

Monitor relevant information sources to ensure that all steps of downtime preparation are done on time and according to the expectations set; 
Communicate all key maintenance plans, commitments, and changes including schedule, and scope changes to the stakeholders and involved parties;  
Facilitate downtime communication for external and internal clients;
Perform pre-checks of the changes required for execution by clients for successful downtime completion;
Collaborate with AMs and Support teams to arrange and support downtimes process on all phases; 
Maintain accurate records and documentation related to maintenance coordination; 
Generating various reports on maintenance/downtime data according to company needs;

RNG Support Downtime Coordinator also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Managers, Head of Support, or the Employer. 

Proficiency requirements 

Understanding of project delivery & acceptance processes within a fast-paced business environment; 
Advanced written and verbal communication skills. Upper-Intermediate+ English level; 
Ability to multitask; 
Able and eager to take ownership; 
Agile mindset; 
Great attention to detail; 
Desire to develop soft and technical skills; 
Experience with Jira/Confluence will be a plus;
SQL, API basics, and Python or other languages - knowledge is not necessary, but it will be a plus.

Company offers:

Long-term employment.
Flexible timetable.
Comfortable working conditions.
Paid vacation and sick leave.
English lessons, gym.

About ARRISE

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.