• Identify performance gaps and implement improvement plans where necessary.
• Partner closely with training teams to support onboarding and continuous employee development.
• Drive performance management initiatives to achieve organizational targets and operational efficiency

Compliance & Standards

• Collaborate with cross-functional stakeholders and ensure alignment between operational needs and business objectives.
• Maintain high levels of professionalism, operational discipline, and quality standards across the team.
• Ensure all processes, policies, and procedures are followed in line with company standards and values. 

Working Schedule

• This position is based on a permanent third shift (night shift) schedule and requires availability to work overnight hours, including weekends and public holiday

• Experience:
  • At least 3 years of previous experience in a similar role.
  • Proven experience directly managing operational teams with a span of at least 25 employees.
  • Previous experience in a fast-paced operational environment, experience in the iGaming industry or Live Casino is a plus.
• Education: 
  • Academic qualification in Management or a related field is considered a plus.
  • Minimum High School Diploma required.
• Skills:
  • Advanced PC skills (Office 365).
  • Strong communication and interpersonal skills.
  • Conflict management abilities.
  • Strong leadership and mentoring skills.
  • Ability to work in a fast-paced environment.
  • Very good time management skills.
• Language Skills: Advanced English (written and spoken).
• Flexibility: Availability to work a permanent third shift (night shift) schedule, including weekends and public holidays as required by business needs.

• Competitive salary. 
• Special referral campaigns up to €2.000,00 NET referral bonus.
• Private health insurance from day one.
• FitPass membership for sports activities and discounts at popular brands after 3 months.
• An exceptional studio space in a modern office building in New Belgrade.
• International work environment.
• Opportunities for advancement to higher positions.
• Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.