Live Casino

Training Supervisor

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Role Description:

As a Training Supervisor at Arrise, you will be responsible for overseeing and supporting the development of Trainers and the delivery of training programs. In this role, you will ensure training quality, monitor trainer performance, and provide continuous guidance and feedback. You will collaborate with Trainers, Training Specialists, and other departments to align training standards with company objectives and compliance requirements, driving consistent improvement in training effectiveness and team performance.

Responsibilities:

Strictly follow and implement Training policies and procedures for Live Casino Products
Coordinate the staff under your supervision
Actively participate in the performance evaluation process of team members
Identify and report any irregularities or issues
Periodically inform superiors about unresolved issues or issues requiring management-level decisions
Meet monthly KPIs in accordance with internal targets
Coordinate the preparation and updating of the training manual
Review and suggest improvements for procedures and work tools, and propose new rules
Develop and maintain effective communication systems within the team
Supervise the organization of training programs
Promote the organization in a positive manner
Continuously improve professionally
Maintain confidentiality of information regarding equipment and the company
Use existing resources exclusively for the company’s interests
Ensure compliance with legislative measures, working procedures, and internal regulations
Collaborate with designated health and safety personnel to prevent accidents and professional diseases
Inform line managers about any deficiencies or events observed

Requirements:

Demonstrating strong leadership and mentoring abilities.
Consistently high evaluation scores and CSAT ratings, with accurate handling of deductions and adherence to Pro Values, including reliable attendance and a clean disciplinary record for the past 6 months.
Proven ability to meet deadlines and perform effectively in high-pressure environments.
Solid understanding of training procedures, tools, and compliance standards.
Excellent presentation, communication, and cross-functional collaboration skills.
Proficient in Microsoft Office applications, including Word and Excel.
Actively contributes to performance evaluations and supports the ongoing development of team members.
Strong interpersonal skills and keen attention to detail.
Fluent in English, both written and verbal.

Nice to Have:

Experience: Previous experience in iGaming or traditional casino environments is considered advantageous.
Practice with Training Programs: Experience in designing and delivering training programs specifically for casino dealers or similar roles.
Advanced Certification: Professional certifications or training qualifications related to casino operations or instructional design.

What We Offer:

Accommodation will be provided by the company
Meal program (One Meal per shift)
Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
Competitive salary.
International work environment.
Opportunities for advancement to higher positions in online casino.

Ready to Elevate Your Career? Join ARRISE Today!

About Us:

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Serbia, Romania, India, Canada, UAE, Brazil, Colombia, Bulgaria—we are a global team of over 12,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver

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