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Workforce Management Specialist

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Role description:

The WFM Specialist role is the entry point into the Workforce Management career path, offering the opportunity to learn and grow in planning, analytics, and operational coordination.
You will support workforce planning activities for a large internal operation of 3,500+ employees, working closely with internal teams to ensure smooth daily operations.
This role is suitable for candidates who already have initial work experience and are looking to build a long-term career, even without prior experience in WFM or the casino industry. All specific processes and tools will be learned during the training program.

Responsibilities:

Supporting the creation and update of daily and monthly schedules for internal employees
Making adjustments in schedules based on absences and operational needs
Monitoring daily operations and reporting any gaps in coverage
Using Excel and internal tools to track schedules and basic data
Checking schedules, working hours, and time-off requests
Supporting onboarding with basic information about schedules and processes
Handling simple administrative tasks related to workforce planning.

Requirements:

Minimum 1–2 years of work experience (this should not be your first job)
Basic knowledge of Microsoft Excel
High school diploma (Baccalaureate)
Good logical thinking and problem-solving skills
Clear and professional communication
Ability to work in a fast-paced environment
Attention to detail and good organization skills
Team player, able to handle multiple tasks
Willingness to learn and adapt
Good English and Romanian skills

Nice to have:

Bachelor’s degree in Management, HR, Economics, or similar
Previous experience in administrative or operational roles
Exposure to reporting, scheduling, or data work
Basic knowledge of Power BI, SQL, or Power Query
Experience in fast-paced environments (BPO, operations, customer support)
Experience in casino or live operations

What We Offer:

A clear career path within Workforce Management
A 6-week training where you will learn all tools and processes
The chance to develop both analytical and operational skills
Experience working in a large-scale operation with multiple teams
Opportunities to grow into WFM leadership or technical roles (BI / Tool Implementation)
A dynamic environment where you can learn and grow continuously

Benefits & Perks:

Competitive salary
Performance bonus based on results
Gym pass with access to 560+ locations across Romania
1 meal per day provided by the company
Private medical subscription (Regina Maria)
Access to Grow with ARRISE | Learning Hub – platform for learning and career development
Real opportunities to grow into higher roles within the online casino industry

Ready to Elevate Your Career? Join ARRISE Today!

About us:

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Serbia, Romania, India, Canada, UAE, Brazil, Colombia, Bulgaria—we are a global team of over 12,000+ talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver

#LI-ME1 #LI-OnSite

Benefits

Private Health Insurance

Free Daily Meals

Free Gym/Sports Card

Learning Hub

About ARRISE

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.