About us:

ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.

This role is with the ARRISE group powering Pragmatic Play.

Responsibilities:  

• Supervises, motivates and coaches the Company’s personnel working the operation department;
• Monitors staffing levels to ensure that games and tables are adequately staffed for each shift, arranging staff rotations and days off and locating substitute employees, as necessary;
• Enforces all game policies and procedures as established by the Company;
• Takes initiative for improvements of the operations and delivery of the general feedback from the staff, the players and the licensees;
• Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives in accordance with current conditions;
• Acts in a professional manner to maintain an orderly atmosphere on the facility;
• Evaluates performance of managers for compliance with established policies and objectives of the Company and contributions in attaining objectives;

Requirements:

• At least 2 years of previous experience in an Operations Management role;
• Previous experience in managing teams with over 200 employees and a significant volume of new employees is a plus;
• Basic financial knowledge and experience in budgeting;
• People manager, able to maintain and develop a team from scratch;
• Strong emphasis on quality assurance and leadership;
• Empathetic, flexible and proactive personality;
• Good negotiation skills, able to support and build good working relationships with people at all levels;
• Ability to work on a flexible schedule in shifts of 9 hours, including breaks if necessary (day, mid-day, night, weekend, holidays);
• PC literate;
• Excellent verbal and communication skills in English and in another agreed language as a plus.