Live Casino

WFM Specialist

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About Us:

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions.
Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 12,000 talented individuals with decades of experience across multiple industries and professions.

PT: Esta vaga está aberta a candidaturas de pessoas com deficiência (PCD).
EN: This position welcomes applications from people with disabilities (PwD).

Role description:

The Workforce Management Specialist is responsible for continuously overseeing (24/7) workforce schedules and staffing to ensure smooth operations and compliance with our Workforce Management Guidelines. You’ll play a key role in monitoring monthly and daily shift coverage, verifying attendance, and ensuring that each team is adequately staffed and prepared for monthly and daily demands.

Responsibilities:

Design and plan daily and monthly shift schedules
Plan, organize and implement staff rotation strategy
Investigate company's staffing needs and take actions to staff accordingly
Assist in new employee onboarding
Create, present and submit reports for upper management
Verifies work schedules for employees to ensure the appropriate number of staff is available for each work shift
Creates and maintains daily staffing reports, which include verifying employees' work hours, requested time off etc.
Inconsistencies and scheduling concerns are reported to management to address
Along with scheduling and monitoring employee work schedules, assist human resources in a variety of ways as requested by HR department and Team Managers
Assisting in the orientation of new employees, explaining the requirements of work shifts and hours, as well as training new employees on systems or programs used to report work hours
Other administrative tasks and related duties requested by the direct Supervisor or Management.

Requirements:

Excellent organizational skills
A bachelor's degree in business management, Human Resources, Law, or a related field is a plus
Proficient in Microsoft Office (Word, Excel, etc.)
Ability to work in a team and manage multiple tasks simultaneously
Strong interpersonal skills and attention to detail
Proficient in both verbal and written English
Excellent communication skills
Willingness to work in an office-based shift system
Strong analytical skills
Ability to quickly resolve scheduling conflicts and staffing issues
Adaptability to changing business needs and fluctuating workloads
Capable of making critical workforce decisions under pressure.

Benefits

Private Health Insurance

Free Meal Vouchers

Learning Hub

About ARRISE

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.