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Workforce Management Specialist

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About us: 
 
ARRISE is a leading supplier of player-favourite content to the iGaming industry. 
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 10,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver. 
 
What you would be doing:
  • Organizing, coordinating, supervising and verifying the working schedule, the rotation at the gaming tables, attendance for the Operations Department.
  • Working closely alongside the HR department;
  • Cooperating with the Team Managers regarding requesting, approving and scheduling time off for employees and ensuring all positions are filled to meet staffing requirements;
  • Submitting reports, clearing work inconsistencies, and coordinating the current schedule; 
  • Managing other various administrative tasks per request from the direct Supervisors or Upper Management.
  • Creating daily staffing reports, verifying employees' work hours, requested time off;
  • Developing and maintaining staffing plans to ensure adequate coverage for all business units;
  • Tracking attendance and monitoring adherence to schedules;
  • Ensuring compliance with all regulatory requirements related to staffing and scheduling procedures;
  • Verifying work schedules for employees to ensure the appropriate amount of staff is available for each work shift;
  • Preparing all files with Studio rotations for the incoming shift;
  • Design and plan work monthly shifts. They investigate staffing needs and staff accordingly (opened/closed tables) and assist in new employee onboarding.
  • Daily shifts -  implementing the rotations. They investigate staffing needs on a daily basis and staff accordingly (opened/closed tables).
  • Develops and presents reports on staffing data and verifies and repairs scheduling inconsistencies.
  • They take care of administrative duties requested by Supervisors or Managers and coordinates with all the other OPS teams to ensure a smooth workflow.

What makes you a strong candidate:

  • Excellent organizational skills;
  • Bachelor's degree in Business Management, Human Resources, Law or a related field would be considered a plus;
  • Proficient in Microsoft Office Package and experience with workforce management software;
  • Ability to work independently and manage multiple tasks simultaneously;
  • Strong interpersonal talents and attention to detail;
  • Minimum 6 months of experience on a similar position;
  • Good verbal and written command of English and Bulgarian;
  • Excellent business communication skills;
  • Willingness to work in an office- shift system;
What we give you in return:
  • We offer an advantageous start salary;
  • A detailed company training on highest standards;
  • Tremendous growth opportunities in a large fast moving international company;
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);
  • Public transportation cards;
  • MultiSport card, covered by the Employer;
  • Food vouchers 82 EUR monthly
  • Working place situated a few steps form a subway line;
If we already won your interest, do not hesitate to apply for this opportunity.
 
We are excited to find YOU!
 
#LI-ME1
#LI-ONSITE

Benefits

Private Health Insuranceicon

Private Health Insurance

Free Meal Vouchersicon

Free Meal Vouchers

Free Gym/Sports Cardicon

Free Gym/Sports Card

Free Public Transport Cardicon

Free Public Transport Card

Learning Hubicon

Learning Hub

About ARRISE

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.

Our Values

Persistence

Persistence

We never give up and are determined to be the best at what we do.

Respect

Respect

We value and respect our clients, their players, and our team members; promoting professionalism, integrity and fairness without compromise.

Ownership

Ownership

We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.

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