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Workforce Management Specialist

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Optimizing Efficiency with Strategic Workforce Management.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description: We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Management Specialist. In this role, you will oversee scheduling, attendance, and staffing needs across our Operations Department. Your responsibilities will include coordinating with HR and Team Managers, ensuring optimal staffing levels, and maintaining accurate scheduling records.

Responsibilities:

Schedule Coordination: Organize, coordinate, and supervise working schedules and rotations at gaming tables, ensuring smooth operational flow and attendance.
HR Collaboration: Work closely with the HR department and Team Managers to handle time-off requests, approve schedules, and ensure all positions are filled to meet staffing requirements.
Reporting and Administration: Create daily staffing reports, verify work hours and time-off requests, and manage various administrative tasks as directed by Supervisors or Upper Management.
Staffing Plans: Develop and maintain effective staffing plans to ensure adequate coverage for all business units.
Attendance Tracking: Monitor and track attendance, ensuring adherence to schedules and compliance with regulatory requirements.
Shift Preparation: Prepare and manage studio rotation files for incoming shifts to ensure seamless transitions.

Candidate Requirements:

Organizational Skills: Exceptional ability to manage and coordinate schedules, rotations, and staffing needs efficiently.
Technical Proficiency: Proficiency in Microsoft Excel and experience with workforce management software.
Experience and Independence: Minimum of 6 months in a similar role, with the ability to work independently and manage multiple tasks.
Language Skills: Strong verbal and written communication skills in both English and Serbian.
Shift Flexibility: Willingness to work within on 24/7 shift patterns
Knowledge of Labor Laws and Compliance: Understanding of local labor laws and regulations relevant to staffing and scheduling.

Nice to have:

Soft skills: analytical think and applying critical thinking in data analyzing
Extensive Experience with Workforce Analytics Tools: Familiarity with advanced workforce analytics and forecasting tools.

What we offer in exchange:

Competitive salary.
Additional earnings of 500 euros for each successful job referral to ARRISE.
Private health insurance from day one.
FitPass membership for sports activities and discounts at popular brands after 3 months.
An exceptional studio space in a modern office building in New Belgrade.
International work environment.
Opportunities for advancement to higher positions in online casino.
Special referral campaigns up to €2.000,00 NET referral bonus

Ready to Elevate Your Career? Join ARRISE Today!

Benefits

Private Health Insurance

Free Gym/Sports Card

Learning Hub

About ARRISE

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.