Product

Process Master

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ABOUT US

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed — while embracing every step of the journey.

Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here.

ABOUT THE ROLE

We're looking for a Process Master to join our Live Casino Product team and take ownership of designing, implementing, and improving delivery processes across multiple teams. This role combines process architecture, Jira administration, and operational excellence. You'll work closely with cross-functional stakeholders to build scalable workflows, optimize delivery, and ensure our Atlassian ecosystem accurately reflects how work moves through the organization.

WHAT YOU'LL BE DOING

Design and improve end-to-end delivery processes across multiple teams.
Own process implementation, rollout, adoption, and continuous improvement.
Configure and maintain Jira workflows, boards, automations, and project structures.
Build advanced Jira automations and support complex cross-project workflows.
Create and maintain process documentation and knowledge bases in Confluence.
Define and track operational KPIs and delivery metrics.
Facilitate onboarding and training on processes and tools.
Partner with stakeholders across Product, Operations, and Technology to improve delivery effectiveness.

WHAT WE ASK OF YOU

5+ years of experience in Process Management, Delivery Operations, Project Operations, or a similar role.
Strong Jira Cloud administration experience, including workflows, automation, boards, and field configurations.
Experience with Jira Service Management and Confluence.
Hands-on experience with Automation for Jira and ScriptRunner Cloud.
Strong understanding of delivery methodologies such as Kanban, Scrum, Lean, DevOps, or SAFe.
Excellent communication and documentation skills.
Ability to turn complex operational challenges into practical, scalable solutions.

Nice to have

Experience in iGaming, Live Casino, or another fast-paced B2B product environment.
Knowledge of Jira REST API or Forge development.
Experience with eazyBI or similar reporting tools.
Familiarity with Monday.com or other work management platforms

WHAT WE OFFER IN EXCHANGE

Monthly salary between 3300 EUR/gross until 4400 EUR gross/per month.
Health insurance starts on the first day of employment.
Company-paid parking is available at the office when needed.
Hybrid work model: 3 days in the office and 2 days from home.
Tremendous growth opportunities in a fast-moving global company.
Truly international environment, collaborating with colleagues worldwide.

#LI-Hybrid

Benefits

Private Health Insurance

Learning Hub

About ARRISE

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.