• Active Moderation: Execute daily moderation across Discord and other community hubs to maintain a safe, positive environment in line with brand guidelines.
• Issue Escalation: Identify and immediately report community trends, conflicts, or technical bugs to the Community Manager.
• Guideline Enforcement: Actively monitor Spanish-language chats and issuing warnings or bans according to established protocols.
• First Point of Contact: Serve as the day-to-day liaison for Spanish-speaking streamers, answering technical questions and providing campaign assets.
• Onboarding Execution: Assist in the technical onboarding of new influencers.
• Relationship Maintenance: Conduct regular "check-ins" with active creators to ensure they feel supported and valued by the brand.
• Event Coordination: Assist the Manager in the setup and live execution of community events, tournaments, and interactive activities.
• Content Localization: Adapt English community announcements and campaign briefs into culturally relevant Spanish for the local creator base.
• Performance Tracking: Collect and organize data on streamer engagement and community growth to be included in weekly reports for the Community Manager.
• Feedback Collection: Gather direct feedback from Spanish creators regarding platform features or campaign hurdles and relay it internally.
• Administrative Support: Maintain up-to-date databases of contact information, streamer tiers, and performance metrics.

WHAT WE NEED FROM YOU

• Strong written and verbal communication skills in English and Portuguese; Spanish language is a plus
• Confident handling of community interactions and inquiries
• Experience moderating online communities (e.g., Discord, forums, social platforms)
• Basic knowledge of Discord (roles, channels, permissions)
• Ability to enforce guidelines while maintaining a positive tone
• Familiarity with streaming platforms and culture
• Previous experience with influencer management is preferred 
• Content writing or campaign execution experience is a plus
• Good organization and multitasking skills
• Team player with a proactive attitude
• Experience with reporting, performance tracking and CRM tools is preferred 
• Passion or knowledge of the iGaming industry is a plus

WHAT WE OFFER IN RETURN

• A detailed company training on highest standards
• A chance to work in friendly and supportive culture
• Tremendous growth opportunities in a large fast-moving international company
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.